Free Standard Shipping On All Orders Over $30
Free Standard Shipping On All Orders Over $30
Effective Date: 01.05.2025
1. Use of the Site
A. Eligibility: You must be at least 18 years old to use the Site or make purchases. By using the Site, you represent and warrant that you meet these requirements.
B. Account Responsibilities: If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.
C. Prohibited Activities: You agree not to:
2. Products and Orders
A. Product Information: We make every effort to display accurate product descriptions, pricing, and availability. However, we do not guarantee that all information is error-free or current.
B. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.
C. Pricing and Payment: Prices are displayed in U.S. dollars unless otherwise stated. Payment must be completed at the time of purchase using one of the payment methods we accept.
D. Shipping and Returns: Please refer to our Shipping and Return Policy for detailed information about shipping, delivery timelines, and return processes.
3. Intellectual Property
All content on the Site, including text, images, graphics, and logos, is owned by or licensed to Bortigin LLC and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works based on any Site content without our express written consent.
4. Limitation of Liability
To the fullest extent permitted by law, Bortigin LLC and its affiliates are not liable for any:
5. Indemnification
You agree to indemnify and hold Bortigin LLC harmless from any claims, damages, liabilities, or expenses arising out of:
6. Governing Law and Dispute Resolution
These Terms of Use are governed by the laws of the State of Massachusetts, USA, without regard to its conflict of laws principles. Any disputes arising under these Terms will be resolved exclusively in the state or federal courts located in Massachusetts.
7. Changes to These Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting an updated version on the Site with a revised "Effective Date."
8. Contact Us
If you have any questions about these Terms of Use, please contact us at:
Bortigin LLC
bortigin@gmail.com
+14135312002
Effective Date: 01.05.2025
At Bortigin LLC, we strive to provide the best customer experience. If you are not satisfied with your purchase, we offer a return and refund process in accordance with the terms outlined below. Please review our policy carefully to understand your rights and obligations.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The product must be unused, undamaged, and in its original packaging.
The return request must be initiated within 30 days from the date of delivery.
The item must not be marked as non-returnable (e.g., sale items, custom products, or items that are hygienic in nature, like personal care products).
2. How to Request a Return
If you meet the eligibility criteria, please follow these steps to initiate a return:
Contact Us: Email us at bortigin@gmail.com with your order number and reason for return.
Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number and detailed return instructions.
Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to a defective item or an error on our part.
Packaging: Please ensure that the product is securely packed for return. We recommend using a trackable shipping service to ensure your return is safely delivered.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund based on the following conditions:
Approved Returns: If your return is approved, a refund will be issued to the original payment method used during purchase. The refund will be processed within 5-10 business days.
Partial Refunds: If the returned product shows signs of use, damage, or missing components, we reserve the right to issue a partial refund or deny the return request.
Non-Refundable Items: Certain items may be ineligible for a refund, including:
Products that have been used or damaged (except for defects covered under warranty).
Sale or clearance items.
Custom or personalized products.
4. Defective or Incorrect Items
If you receive a defective or incorrect item:
Please contact us within 7 days of receiving the product.
We will provide you with a return shipping label at no cost to you.
Upon receipt of the returned item, we will offer you a replacement or a full refund, depending on your preference and product availability.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order for the replacement.
6. Shipping Costs
Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item. The customer is responsible for any return shipping costs.
7. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates.
8. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Bortigin LLC
Email: bortigin@gmail.com
Phone: +14135312002
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